FeraSupport
Email us about anything. We reply within two business days.
Subscriptions
How do I cancel my subscription?
On your iPhone, open Settings → your name → Subscriptions → Fera → Cancel Subscription. You keep Premium until the end of the period you've paid for, then move to the free plan with all your data.
How does the free trial work?
The annual plan starts with 7 days free. If you cancel at least 24 hours before the trial ends, you aren't charged. Otherwise the yearly subscription starts when the trial ends.
I subscribed but the app shows the free plan
Open Menu → Premium → Restore purchases, signed in with the same Apple Account you used to subscribe. If that doesn't fix it, email us with the date of the purchase.
How do I get a refund?
Apple handles payments and refunds. Request one at reportaproblem.apple.com.
Apple Health
Fera isn't getting my steps, active energy or weight
- Check access: iPhone Settings → Health → Data Access & Devices → Fera, and turn on everything.
- For weigh-ins from a smart scale, also turn on Weight from Apple Health in Fera's Profile.
- Open Fera's Apple Health page and tap Sync now. Fera syncs each time you open the app.
Why doesn't my burn match my watch?
Watches show active calories, and many apps add a resting figure on top without saying how. Fera shows each part of your burn on the Burn card, and it can tune your resting burn to how your weight actually changes. The FAQ on getfera.app explains more.
How do I disconnect Apple Health?
On Fera's Apple Health page, tap Disconnect. That deletes the Health numbers Fera stored. To remove access completely, also turn Fera off in Settings → Health → Data Access & Devices.
AI features
AI estimates or Fera AI stopped working
You may have reached your plan's limit for the day or month; the message in the app says which. The free plan includes 3 AI estimates a day and 6 Fera AI questions a month, and you can still log food manually. If AI features are turned off, turn them on in Menu → Your Data → AI features.
An AI estimate looks wrong
Edit any number before or after you add it. Estimates are most accurate when you name the portion and how it was cooked, or show the whole plate in the photo.
Your account and data
How do I export my data?
Menu → Your Data → Export. Choose CSV (opens in Excel, Numbers or Sheets) or JSON, and the dates you want.
How do I delete my account?
Menu → Your Data → Delete account, then type DELETE to confirm. This permanently deletes your account and everything in it. It doesn't cancel an App Store subscription, so cancel that in Settings first.
I forgot my password
On the sign-in screen, tap Forgot password? and enter your email. We'll send a link to set a new one.